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TECHNOLOGY

A.

Information Technology Expense (as % of Net Revenues)

B.

Information Technology (IT) Personnel

Because technology plays such an important role in supporting the agency’s Customer Service

activities and efforts, they might be considered part of the service team. However, for the study

they were NOT included in the overall service head count.

AGENCIES WITH REVENUES BETWEEN $10,000,000 AND $25,000,000

2006

PROFILE

REVENUES/

EXPENSES

FINANCIAL

STABILITY

EMPLOYEE

OVERVIEW

PRODUCER

INFO

SERVICE

STAFF

INFO

TECHNOLOGY

INSURANCE

CARRIERS

95

Average

+25%

Profit

+25%

Growth

Total IT Expense for Fiscal Year

1

1.8% 1.8% 1.7%

1

Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data

communications, website development/maintenance, computer depreciation and software amortization.

IT Full-Time Employee Equivalents

Average

Top 25%

Average Number of IT Employees

2.2

High

4.0

Low

0.3

Total IT Payroll Expenses

$158,720

$244,401

IT Payroll as % of Net Revenues

1.1%

2006 Best Practices Study