94 / 123
AGENCIES WITH REVENUES BETWEEN $10,000,000 AND $25,000,000
94
2006
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
2006 Best Practices Study
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
8.6
High
23.2
Low
1.0
Average
Commissions Serviced
$332,469 $470,712
Average Pay ($)
$49,955
Average Pay (as %
of Book Serviced)
15.0%
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Number
8.3
High
26.0
Low
1.0
Average
Commissions Serviced
$174,912 $243,047
Average Pay ($)
$38,891
Average Pay (as %
of Book Serviced)
22.2%
How Time Was Spent
Marketing
(Placement)
17.5%
Customer
Service
61.0%
Administration
4.9%
Selling New Business
(New or Acct Rounding)
13.6%
Claims
Processing
3.0%
Multi-Line CSRs
Average Top 25%
Number
*
High
*
Low
*
Average
Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (as %
of Book Serviced)
*
Marketing
(Placement)
24.2%
Customer
Service
50.7%
Administration
6.9%
Selling New Business
(New or Acct Rounding)
9.0%
Claims
Processing
9.2%
Insufficient Data -
Chart Not Applicable
*Insufficient Data