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Analysis of Agencies with Revenues

Less Than $500,000

E. New Business Revenue as % of Prior Year's Total Revenues for Each Line of Business

The higher the percentage, the more favorable the results

Commercial P&C

11.6%

12.9%

16.2%

Personal P&C

16.6%

11.1%

20.8%

P&C Service Fees

*

*

*

Group L&H

25.2%

45.5%

6.8%

Individual L&H

28.1%

27.5%

16.1%

Total Commissions & Fees

15.3%

14.5%

18.2%

*-Insufficient Data

F. Acquired Revenue as % of Prior Year's Total Revenues for Each Line of Business

The percentage indicates the significance of the acquired business.

Commercial P&C

0.0%

0.0%

0.0%

Personal P&C

0.7%

2.4%

0.0%

P&C Service Fees

*

0.0%

*

Group L&H

0.0%

0.0%

0.0%

Individual L&H

0.0%

0.0%

0.0%

Total Commissions & Fees

0.7%

2.4%

0.0%

*-Insufficient Data

G. Growth in Revenues from Prior Year by Source

Commercial P&C

4.9%

10.0%

14.9%

Personal P&C

7.1%

13.8%

21.9%

P&C Service Fees

*

*

*

Group L&H

9.2%

11.8%

-5.2%

Individual L&H

-5.8%

-12.5%

-17.2%

Total Commission & Fees

6.7%

11.4%

15.3%

Contingent Income

-4.9%

-41.8%

-1.6%

Investment Income

-18.6%

*

-31.5%

Total Revenues

5.2%

11.1%

12.7%

Brokerage Commission Expense

-22.1%

*

*

Net Revenues (Internal)

6.0%

8.7%

17.7%

Net Revenues (Total including Acquistion)

6.7%

11.1%

17.7%

*-Insufficient Data

Average

+25% Profit

+25% Growth

Average

+25% Profit

+25% Growth

Average

+25% Profit

+25% Growth

Page 13

2003 Best Practices Study