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Analysis of Agencies with Revenues

Less Than $500,000

EXPENSE ANALYSIS

(as % of Net Revenues)

Average

+25% Profit

+25% Growth

Compensation Expense

Total Payroll

41.5%

28.3%

36.0%

Benefits

6.9%

5.0%

4.6%

Total Compensation

48.4%

33.3%

40.6%

Selling Expenses

T & E/Conventions

1.7%

1.0%

1.1%

Automobile

2.0%

2.5%

2.4%

Advertising/Promotions

2.5%

1.6%

2.1%

Total Selling

6.2%

5.0%

5.6%

Operating Expenses

Occupancy

4.7%

3.6%

3.9%

Telephone

2.1%

1.9%

1.9%

Postage

1.1%

0.9%

0.8%

Supplies/Printing

2.0%

1.9%

2.3%

Dues/Subscriptions/Contributions

1.3%

1.0%

1.3%

Taxes/Licenses

1.3%

0.8%

2.3%

Insurance

1.9%

1.1%

2.3%

Professional Fees

0.9%

0.5%

1.1%

Equip Rental/Maint

0.8%

0.2%

1.0%

Bad Debts

0.1%

0.0%

0.1%

Outside Services

0.5%

0.1%

0.9%

Data Processing

2.7%

1.5%

1.8%

Education/Training

0.5%

0.1%

0.7%

Miscellaneous

0.6%

0.4%

0.4%

Total Operating

20.5%

14.0%

20.9%

Administrative Expenses

Amortization

0.7%

2.0%

1.4%

Depreciation

2.3%

1.8%

2.2%

Officer Life

0.2%

0.2%

0.1%

Interest

1.2%

0.4%

0.2%

Other

0.2%

0.5%

0.5%

Total Administrative

4.4%

4.9%

4.5%

Total Expenses

79.5%

57.2%

71.5%

Pre-Tax Profit

20.5%

42.8%

28.5%

Information Technology Expense (as % of Net Revenues)

Average

+25% Profit

+25% Growth

Total IT Expense for Fiscal Yr

(1)

3.1%

2.0%

2.6%

(1)

Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data communications,

website development/maintenance, computer depreciation, and software amortization

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

% Net Revenue

Compensation

Selling

Operating

Adminstrative

Average +25% Profit

+25% Growth

Page 14

2003 Best Practices Study