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Analysis of Agencies with Revenues
Less Than $500,000
How Time Was Spent:
Selling New Business (New or Acct Rounding)
9.4%
Marketing (Placement)
23.8%
Claims Processing
7.4%
Customer Service
53.8%
Administration
5.6%
2. Group Life & Health CSRs
Average
Top 25%
Number
0.5
High
1.0
Low
0.1
Average Commissions Serviced
$40,624
*
Average Pay ($)
$14,175
Average Pay (% of Book Serviced)
34.9%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
16.3%
Marketing (Placement)
15.0%
Claims Processing
8.7%
Customer Service
55.0%
Administration
5.0%
* - Insufficient Data
How Time Was Spent
23.8%
7.4%
53.8%
9.4%
5.6%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
How Time Was Spent
15.0%
8.7%
55.0%
16.3%
5.0%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
Page 20
2003 Best Practices Study