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Analysis of Agencies with Revenues
Less Than $500,000
3. Personal P&C CSRs
Average
Top 25%
Number
1.4
High
3.0
Low
0.3
Average Commissions Serviced
$120,033
$192,456
Average Pay ($)
$24,671
Average Pay (% of Book Serviced)
20.6%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
14.4%
Marketing (Placement)
22.8%
Claims Processing
7.9%
Customer Service
49.4%
Administration
5.4%
4. Multi-line CSRs
Average
Top 25%
Number
1.8
High
3.0
Low
0.5
Average Commissions Serviced
$128,249
$207,933
Average Pay ($)
$30,076
Average Pay (% of Book Serviced)
23.5%
How Time Was Spent
14.4%
22.8%
7.9%
5.4%
49.4%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
Page 21
2003 Best Practices Study