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Analysis of Agencies with Revenues

Between $500,000 and $1,250,000

D. Renewal Revenue as % of Prior Year's Total Revenues for Each Line of Business

This figure is impacted by attrition (loss or retention of accounts) and by changes in premium and commission levels.

The higher the percentage, the more favorable the results.

Commercial P&C

93.3%

85.5%

95.7%

Personal P&C

94.2%

92.8%

97.1%

P&C Service Fees

59.9%

*

91.4%

Group L&H

78.4%

82.4%

83.9%

Individual L&H

54.0%

59.2%

46.9%

Total Commissions & Fees

92.2%

86.8%

97.1%

*-Insufficient Data

E. New Business Revenue as % of Prior Year's Total Revenues for Each Line of Business

The higher the percentage, the more favorable the results

Commercial P&C

17.4%

21.4%

24.9%

Personal P&C

13.5%

12.1%

12.3%

P&C Service Fees

39.5%

*

32.9%

Group L&H

17.9%

15.6%

29.1%

Individual L&H

46.7%

51.8%

60.0%

Total Commissions & Fees

17.3%

22.0%

21.2%

* - Insufficient Data

F. Acquired Revenue as % of Prior Year's Total Revenues for Each Line of Business

The percentage indicates the significance of the acquired business.

Commercial P&C

0.0%

0.0%

0.0%

Personal P&C

0.0%

0.0%

0.0%

P&C Service Fees

0.0%

0.0%

0.0%

Group L&H

0.0%

0.0%

0.0%

Individual L&H

0.0%

0.0%

0.0%

Total Commissions & Fees

0.0%

0.0%

0.0%

G. Growth in Revenues from Prior Year by Source

Commercial P&C

10.7%

7.0%

20.6%

Personal P&C

7.7%

4.9%

9.3%

P&C Service Fees

-0.5%

*

24.4%

Group L&H

-3.7%

-2.1%

12.9%

Individual L&H

0.8%

11.0%

6.9%

Total Commission & Fees

9.5%

8.8%

18.3%

Contingent Income

-8.2%

33.2%

-18.3%

Investment Income

-28.2%

-17.2%

-29.1%

Total Revenues

7.7%

6.3%

18.2%

Brokerage Commission Expense

26.3%

*

*

Net Revenues (Internal)

7.5%

6.3%

18.8%

Net Revenues (Total including Acquistion)

7.5%

6.3%

18.8%

* - Insufficient Data

+25% Growth

Average

+25% Profit

+25% Growth

Average

+25% Profit

+25% Growth

Average

+25% Profit

+25% Growth

Average

+25% Profit

Page 27

2003 Best Practices Study