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Analysis of Agencies with Revenues
Less Than $500,000
How Time Was Spent:
Selling New Business (New or Acct Rounding)
21.4%
Marketing (Placement)
20.0%
Claims Processing
8.3%
Customer Service
40.5%
Administration
9.8%
CSR Summary
TECHNOLOGY PRODUCTIVITY
Information Technology FTE
Average
Top 25%
Number
0.5
High
1.0
Low
0.1
Total IT Payroll Expense ($)
$9,491
$19,000
As % of Total Compensation Expense
6.3%
As % of Net Revenues
2.9%
How Time Was Spent
21.4%
20.0%
8.3%
9.8%
40.5%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
$0
$50,000
$100,000
$150,000
$200,000
$250,000
Commercial P&C Group L&H Personal P&C Multi-Line
Average Book Serviced/CSR
(Commissions)
Average Top 25%
Average Pay as % of Book Serviced
0%
10%
20%
30%
40%
Commercial
P&C
Group L&H Personal
P&C
Multi-Line
Average
Page 22
2003 Best Practices Study