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Analysis of Agencies with Revenues
Between $1,250,000 and $2,500,000
2. Group Life & Health CSRs
Average
Top 25%
Number
1.4
High
3.5
Low
0.5
Average Commissions Serviced
$255,773
$495,350
Average Pay ($)
$35,652
Average Pay (% of Book Serviced)
13.9%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
12.5%
Marketing (Placement)
14.6%
Claims Processing
10.0%
Customer Service
48.7%
Administration
14.2%
3. Personal P&C CSRs
Average
Top 25%
Number
3.2
High
6.3
Low
1.0
Average Commissions Serviced
$152,693
$212,916
Average Pay ($)
$30,858
Average Pay (% of Book Serviced)
20.2%
Customer Service
Administration
How Time Was Spent
14.6%
10.0%
12.5%
14.2%
48.7%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
Page 49
2003 Best Practices Study