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Analysis of Agencies with Revenues
Between $1,250,000 and $2,500,000
How Time Was Spent:
Selling New Business (New or Acct Rounding)
15.2%
Marketing (Placement)
13.8%
Claims Processing
8.9%
Customer Service
58.9%
Administration
3.3%
4. Multi-line CSRs
Average
Top 25%
Number
2.1
High
4.0
Low
1.0
Average Commissions Serviced
$149,222
*
Average Pay ($)
$24,372
Average Pay (% of Book Serviced)
16.3%
*-Insufficient Data
How Time Was Spent
15.2%
8.9%
3.3%
13.8%
58.9%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
Page 50
2003 Best Practices Study