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Analysis of Agencies with Revenues
Between $1,250,000 and $2,500,000
4. Multi-line Producers
Average
Top 25%
# Validated Producers
2.9
High
7.0
Low
1.0
Average New Comm Produced/Year
$41,554
$74,108
Average Book Managed (Commissions)
$264,666
$437,672
Average Pay ($)
$97,255
Average Pay (% of Book Serviced)
36.7%
Producer Summary
C. CSR Productivity
1. Commercial P&C CSRs
Average
Top 25%
Number
4.0
High
6.5
Low
1.0
Average Commissions Serviced
$268,469
$523,404
Average Pay ($)
$36,704
Average Pay (% of Book Serviced)
13.7%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
5.8%
Marketing (Placement)
19.6%
Claims Processing
7.4%
Customer Service
59.2%
Administration
8.0%
How Time Was Spent
19.6%
7.4%
59.2%
5.8%
8.0%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Ad i i t ti
$0
$20,000
$40,000
$60,000
$80,000
$100,000
$120,000
$140,000
$160,000
Commercial P&C Group L&H Personal P&C Multi-Line
Average New Commissions Produced
Average Top 25%
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
Commercial P&C Group L&H Personal P&C Multi-Line
Average Commissions in Book
Average Top 25%
Page 48
2003 Best Practices Study