51 / 97
Analysis of Agencies with Revenues
Between $1,250,000 and $2,500,000
How Time Was Spent:
Selling New Business (New or Acct Rounding)
10.0%
Marketing (Placement)
7.0%
Claims Processing
10.2%
Customer Service
69.0%
Administration
3.8%
CSR Summary
TECHNOLOGY PRODUCTIVITY
Information Technology FTE
Average
Top 25%
Number
0.9
High
3.0
Low
0.3
Total IT Payroll Expense ($)
$31,866
$54,726
As % of Total Compensation Expense
2.7%
As % of Net Revenues
1.7%
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
Commercial P&C Group L&H Personal P&C Multi-Line
Average Book Serviced/CSR
(Commissions)
Average Top 25%
Average Pay as % of Book Serviced
0%
10%
20%
30%
Commercial
P&C
Group L&H Personal P&C Multi-Line
Average
How Time Was Spent
10.2%
3.8% 10.0%
7.0%
69.0%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
Page 51
2003 Best Practices Study