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Analysis of Agencies with Revenues
Between $2,500,000 and $5,000,000
Producer Summary
C. CSR Productivity
1. Commercial P&C CSRs
Average
Top 25%
Number
7.7
High
17.2
Low
3.0
Average Commissions Serviced
$302,346
$406,940
Average Pay ($)
$39,217
Average Pay (% of Book Serviced)
13.0%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
4.0%
Marketing (Placement)
20.3%
Claims Processing
4.8%
Customer Service
67.6%
Administration
3.3%
How Time Was Spent
20.3%
4.8%
67.6%
4.0% 3.3%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
$0
$20,000
$40,000
$60,000
$80,000
$100,000
$120,000
$140,000
$160,000
$180,000
$200,000
Commercial P&C Group L&H Personal P&C Multi-Line
Average New Commissions Produced
Average Top 25%
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
$700,000
$800,000
Commercial P&C Group L&H Personal P&C Multi-Line
Average Commissions in Book
Average Top 25%
Page 63
2003 Best Practices Study