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Analysis of Agencies with Revenues
Between $2,500,000 and $5,000,000
2. Group Life & Health CSRs
Average
Top 25%
Number
2.5
High
5.0
Low
0.5
Average Commissions Serviced
$273,901
$458,380
Average Pay ($)
$35,320
Average Pay (% of Book Serviced)
12.9%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
7.0%
Marketing (Placement)
24.7%
Claims Processing
8.1%
Customer Service
54.2%
Administration
6.0%
3. Personal P&C CSRs
Average
Top 25%
Number
4.2
High
9.0
Low
1.0
Average Commissions Serviced
$149,446
$218,722
Average Pay ($)
$33,090
Average Pay (% of Book Serviced)
22.1%
How Time Was Spent
24.7%
8.1%
54.2%
6.0% 7.0%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
Page 64
2003 Best Practices Study