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Analysis of Agencies with Revenues

Between $2,500,000 and $5,000,000

CSR Summary

TECHNOLOGY PRODUCTIVITY

Information Technology FTE

Average

Top 25%

Number

1.0

High

2.0

Low

0.2

Total IT Payroll Expense ($)

$60,369

$123,503

As % of Total Compensation Expense

2.3%

As % of Net Revenues

1.5%

FINANCIAL STABILITY

A. Current Ratio

A current ratio greater than 1:1 indicates that cash and assets with short-term maturities

are sufficient to meet a firm's short-term obligations.

Liquidity/Current Ratio

1.32:1

1.83:1

B. Tangible Net Worth

Average

Tangible Net Worth (as % of Net Rev)

5.4%

17.2%

other capital expenditures and handle stockholder redemption obligations.

Average

Top 25%

Top 25%

The tangible net worth is an important measure as it represents the net value of the

corporation if it were liquidated. A low or negative tangible net worth impacts a firm's

ability to invest in new opportunities, develop new products, hire new employees, make

$0

$50,000

$100,000

$150,000

$200,000

$250,000

$300,000

$350,000

$400,000

$450,000

$500,000

Commercial P&C Group L&H Personal P&C Multi-Line

Average Book Serviced/CSR

(Commissions)

Average Top 25%

Average Pay as % of Book Serviced

0%

10%

20%

30%

Commercial

P&C

Group L&H Personal

P&C

Multi-Line

Page 66

2003 Best Practices Study