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Analysis of Agencies with Revenues
Between $2,500,000 and $5,000,000
How Time Was Spent:
Selling New Business (New or Acct Rounding)
14.2%
Marketing (Placement)
14.7%
Claims Processing
6.3%
Customer Service
61.9%
Administration
2.9%
4. Multi-line CSRs
Average
Top 25%
Number
*
High
5.0
Low
1.0
Average Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (% of Book Serviced)
*
*-Insufficient Data
How Time Was Spent:
Selling New Business (New or Acct Rounding)
*
Marketing (Placement)
*
Claims Processing
*
Customer Service
*
Administration
*
* - Insufficient Data
INSUFFICIENT DATA - CHARTS NOT APPLICABLE
How Time Was Spent
14.2%
14.7%
6.3%
61.9%
2.9%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
Page 65
2003 Best Practices Study