129 / 168
2015 Best
Practices Study
Agencies
with Revenues
Between
$10,000,000 and
$25,000,000
129
Analysis of Agencies with Revenues Between $10,000,000 and $25,000,000
Key Benchmarks
Profile
Revenues
Expenses
Profitability
Employee Overview
Producer Info
Service Staff Info
Technology
Insurance Carriers
Appendix
Note: See page 163 for an explanation of column headings
Average
Top 25% Profit Top 25% Growth
Service Center Use
% of Personal Lines Commission placed in
Carrier Service Center
14.6%
22.6%
31.6%
% of Commercial Lines Commission placed in
Carrier Service Center
4.3%
10.1%
3.9%
Use of Carrier Service Centers
Average
Top 25% Profit
Top 25% Growth
Carrier Representation
Personal Lines P&C
National
14.0
10.6
11.1
Regional
10.4
10.3
11.3
Total
24.4
20.8
22.4
Commercial Lines P&C
National
28.4
18.8
19.8
Regional
20.1
18.4
19.9
Total
48.6
37.2
39.6
Group L&H / Financial
Total Life, Health, Disability, LTC,
Retirement Products, and Other
41.6
34.8
29.1
Carriers
Average
Top 25% Profit Top 25% Growth
% of Total Commission & Fee Revenue Derived from Direct Versus Indirect Appointments
INDIRECT Carrier Appointments
16.4%
14.7%
12.9%
DIRECT Carrier Appointments
83.6%
85.3%
87.1%
Carrier Appointments