Development Services Review. Final Report. Zucker July 2016

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Morgan Hill, California 8 Zucker Systems
 Review of two employee questionnaires;
 Review of email survey to customers; and
 Zucker Systems staff spent time in Morgan Hill November 16, 2015 and
January 26, 27, and 28, 2016.
C. AREAS OF STRENGTH
We have highlighted various areas of city strengths in the detailed chapters of this
report. A few overview specifics are outlined below:
 Morgan Hill is moving ahead with the new TRAKiT permit system, which is a
good software selection for the city;
 Management created a productive blending of staff, supplemented with
consultants;
 Development fees have been isolated in a special revenue fund, (e.g., fund);
 Collocation of building, engineering and planning staff;
 Building Official is a Certified Building Official (CBO) and ICC Building
Inspector with 30 years’ experience in Morgan Hill;
 Building Division utilizes combination inspectors to achieve greater efficiency;
 Building Inspector being trained to assume Fire Plans Examiner/Inspector
responsibilities within the Building Division;
 The Code Enforcement program was recently audited by outside consultant;
 The City offers incentive pay to encourage employees to obtain additional job
related certifications;
 Senior Civil Engineer has 26 years of experience with City of Morgan Hill;
 Staff strives to provide excellent customer service;
 The City is in the final stage of completing the Morgan Hill 2035 project,
which encompasses a comprehensive update of the City’s General Plan,
Zoning Code and Residential Development Control System;
 A Station Area Planning Grant was awarded for planning work in the
Downtown;
 Two of the regular full-time Senior Planners have considerable tenure (e.g.,
one 26 years and the other 10 years) and helped to preserve the Division’s
institutional knowledge;
 The Planning Permit Fee Schedule is currently being updated to reflect 100%
full cost recovery, which is a best practice.