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Morgan Hill, California
13
Zucker Systems
#
Recommendation
Responsibility
Page
Priority
Phase One
Actions
Phase Two
Actions
84.
Create an interpretation manual
Sr. Civil Engineer
78 2
X
85.
Cross train engineers
Sr. Civil Engineer
79 3
X
Process Issues
86.
Develop list of counter inquiries for Engineering
Aides
Sr. Civil Engineer
79 3
X
87.
Expand training for Engineering Aides
Sr. Civil Engineer
79 3
X
88.
Remove engineer’s workspace from direct line-
of-sight of public
Sr. Civil Engineer
80 3
X
89.
Engineer of the Day to be available when the
counter opens
Sr. Civil Engineer
80 2
X
Policy Issues
90.
Seek consistency in design specifications with
other jurisdictions
Sr. Civil Engineer
81 3
X
PLANNING DIVISION
Organization Issues
91.
Include number and duration of staff reviews in
TRAKiT
Community Development Director
92 1
X
92.
Collect data on applicant response time in
TRAKiT system
Community Development Director
92 1
X
93.
Performance standards to be tracked in TRAKiT
Community Development Director
93 1
X
94.
Update Residential and commercial status
reports on-line
Community Development Director
93 2
X
95.
Generate monthly performance reports
Community Development Director
93 1
X
96.
Determine computer up-grade or replacement
needs
Community Development Director
93 2
X
97.
Show expedited fees on fee schedule
Community Development Director
94 2
X
98.
Fee for preliminary plan review to include
Planning Commission and Council reviews
Community Development Director
95 2
X
99.
Expand email storage capacity
Community Development Director
and IT
95 2
X
100.
Scan old files for TRAKiT access
Community Development Director
96 2
X
101.
TRAKiT to accept all existing electronic files
Community Development Director
96 1
X
102.
New files to be stored in TRAKiT
Community Development Director
96 1
X
103.
Use out-card systems for files
Community Development Director
96 3
X
104.
Update all handouts
Community Development Director
97 2
X
105.
Update Architectural and Site Plan Review
handout
Community Development Director
98 2
X
106.
Create hyperlink to Architectural Review Handout
Community Development Director
98 3
X
107.
Include flowcharts in filing requirements handouts
Community Development Director
98 3
X
108.
Create fillable forms for submittals
Community Development Director
and IT
98 1
X
109.
Correct all handouts re electronic submittals
Community Development Director
98 2
X
110.
Update job descriptions for Planning Division
Community Development Director
99 3
X