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Morgan Hill, California
10
Zucker Systems
#
Recommendation
Responsibility
Page
Priority
Phase One
Actions
Phase Two
Actions
ISSUES FOR ALL FUNCTIONS
2.
Customer surveys for all counters
City Manager
17 2
X
3.
Send surveys to customers after project
completion
Assistant City Manager and
Community Development Director,
and City Engineer
17 2
X
4.
Make results of all customer surveys available to
staff
All managers
17 2
X
5.
Create expedited review process that meets
performance standards
Assistant City Manager
18 1
X
6.
Monitor expedited review in TRAKiT
Assistant City Manager
18 1
X
7.
General Fund to support common good activities
in Fund 206
Assistant City Manager and Finance
Director
20 1
X
8.
Fee study to reflect added staff to implement this
report
Assistant City Manager
21 1
X
9.
Expand size of Fund 206 reserve
Assistant City Manager and Finance
Director
22 2
X
10.
Consider moving some staff out of Development
Services Building
City Manager
22 2
X
11.
Develop comprehensive records management
program
City Manager
23 2
12.
Use TRAKiT system for plan reviews
All plan reviewers
25 1
X
13.
Review second cycle plan reviews to see that
new items that should have been in first cycle are
not added
Plan review supervisors
25 1
X
14.
TRAKiT to include all items listed above
City Manager
26 1
X
15.
All departments involved in development review
to actively participate in TRAKiT
City Manager
27 1
X
16.
TRAKiT team to continue until all modules are in
place
City Manager
28 1
X
17.
Retain part-time staff hired for TRAKiT until
program is fully in place
City Manager
28 1
X
18.
Hire additional staff and consultants as
necessary to implement TRAKiT
City Manager
29 1
X
19.
Hire GIS specialist
Assistant City Manager
29 2
X
20.
Create information sheet for staff answering
phones
Assistant City Manager
30 2
X
21.
Create special phone number for field staff
Assistant City Manager
30 2
X
22.
Modify message on main phone line
Assistant City Manager
31 2
X
23.
Prepare report on the phone system
Assistant City Manager
31 3
X
24.
All phone calls and emails to be returned the
same day received
City Manager
31 2
X
25.
Set 2% of the divisions personnel budget and 5%
of employees’ time for training
Building, Engineering, and Planning
managers
31 2
X
26.
Add features to website
Assistant City Manager
34 3
X
BUILDING DIVISION
27.
Delete out-of-date language in code cycle
Building Official
37 2
X