The Book 5-5-16

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Question: I added a new description and it’s not yet showing?
Answer: All property descriptions, whether entered manually or received through the data
feed, are first reviewed before posting to the live site.
Manually updated descriptions are reviewed daily and typically approved by the next
business day. Data feed description updates are reviewed on a regular basis.
Question: Do you show land listings? How do I get mine to show?
Answer: We do allow land listings on the site; however we are somewhat critical in that the
listings must have 5 high quality photos and offer a spectacular location and/or
views. All land listings are subject to approval. Please see the Policies and
Procedures section of LuxeXchange for a complete list of specific criteria for
display.
If your company has a data feed, they have the option to include land listings in the
automatic syndication. If listings are entered manually, they can be entered through
LuxeXchange.
Question: What is my login to LuxeXchange?
Answer: Your login is your email address. Select Forgot Password? to have your password
emailed to you.
Question: Why isn’t my listing showing on the site?
Answer: If your company has a data feed, please note that after a property is added to the
MLS, it may take 2-3 days to be received in the feed. Once received, a listing is then
reviewed on our end before posting to the website – typically a listing is approved
within 48 hours business.
Other reasons a listing may not be showing on the site include not meeting the
minimum price threshold for your market or not having the minimum amount of
photos (5). If a property is approved and appearing on the site, but you still have
difficulty finding it in specific searches, it may not be assigned to the appropriate
sub-market (county, region, city) in our database and we will be able to update.
Question: Why isn’t my name showing on my listings?
Answer: Information that is displayed with the listings on is a decision
made at the company level. Your company may choose to show only 1 contact
phone number without agent information. If your company does choose to show
agent names and your name still is not appearing, there may be an issue with the
agent assignment in the data feed and we will be able to correct manually.
Question: When someone sends an inquiry on my listing, where does it go?
Answer: Inquiry distribution depends on your company’s selected preferences for the
program. Inquiries are always sent to the main contact for your company (usually a
general mailbox or relocation director). Your company then has the option to copy
agents, an office email and an additional e-mail address on the inquiries.
Question: What is the criteria for what is posted to the site?
Answer: Please see the Policies and Procedures section of LuxeXchange for a complete list
of specific criteria for display.