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Question: How do I update my tour with my new photos?
Answer: Please note that photos in the LuxeTour do not update automatically with any
changes to the available Photo Galley with your listing. The tours are created using a
selection (not all) of the photos and copy available at the time the tour is ordered
and typically are not available to be updated. Please review your listing before
ordering the tour to ensure it includes the desired information.
Question: There is an error in my tour. How can I get that fixed?
Answer: If there is an error in your tour – wrong bed/bath count, mispronunciation, etc. –
we would be happy to coordinate with our vendor to make the corrections.
Question: How can I specify which photos/copy to use?
Answer: The LuxeTour is designed to be a turnkey product in that a selection of the existing
photos and copy are used to create the tour. There is not the option to specify
which photos and/or script to use.
Question: How do I make the tour longer/use more photos?
Answer: LuxeTours are limited to approximately 60 seconds in length, which equates to 6-8
photo slides. All tours fit into the same parameters and cannot be extended beyond.
MAPPING
Question: My area/market is not defined on the map search. How can I add it?
Answer: The map search on is designed to highlight the areas with the
highest concentration of listings appearing on the site. Defined areas on the map
search have or at one time had a minimum of 20 luxury listings. If your area/market
fits that requirement, we could add to the map.
Question: I cannot find my listing via the map search, but it is approved. Where is it?
Answer: If your property is Active and has a Web Approved status, and is not found in the
map search, it is possible the listing is not assigned to the proper sub-market. We
can make the adjustment to ensure it appears in the appropriate searches.
Additional factors could be a misspelled city name, missing state assignment, etc.
Question: How can I update the map point location for my listing?
Answer: We can update the map on a listing by listing basis. You can email the
geocoordinates (Latitude and Longitude) to and we
can make the adjustment.
CLIENT TOOLS*
*Please note these tools will only be accessible to agents if your company allows associates to manage customers.
Question: How do I sign up a customer for Luxe Introductions?
Answer: The Luxe Introduction letters are requested through LuxeXchange. In the ‘My
Customers’ section, you can enter a new client’s information via the ‘ADD NEW
CUSTOMER’ button, and can then choose which letter to send them. Once you
request the letter, the request is sent to us and we automatically generate the letter
and send it on your behalf.
Below is a link to a video tutorial that goes through the process step-by-step:
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