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Question:
How do I sign up a customer for Luxe Magazine?
Answer:
Agents who take advantage of our LuxeIntroductions program have the opportunity
to send clients a complimentary subscription to Luxe Interiors + Design magazine,
a quarterly luxury lifestyle magazine (a $20 annual subscription value). The Luxe
Introduction letters are requested through LuxeXchange in the ‘My Customers’
section.
Once you enter a new client’s information via the ‘ADD NEW CUSTOMER’
button you can then choose which letter to send (Considering Listing, Just Listed
etc) and then opt-in to also sending the free subscription.
Question:
If an agent signs up a client for the gift subscription, what happens at the
end of the subscription year?
Answer:
The subscription will expire unless the client chooses to pay for a renewal.
Question:
Can I re-subscribe my client for the subscription?
Answer:
Not for a free subscription. The one year subscription is a one time offer per client.
Question:
Does Luxe Magazine contact the client with “your subscription is about to
expire” letters and offers to continue at a cost?
Answer:
Yes, the client will receive a notice and be provided the opportunity to continue
their subscription at the regular cost.
Question:
There is a note that on the admin screen that says
“
Each member receives 25 to 50
complimentary Luxe Introduction letters annually, depending on your tier in the program”.
Is
this by agent or company? What is the number for my company?
Answer:
The number of LuxeIntrocution letters is at the company level. Please contact
support@luxuryportfolio.comwith questions regarding the number of available
letters.
Question:
What happens if we go over that number?
Answer:
We can be somewhat flexible in the number of letters requested and sent. We do
not have a firm price structure in place for overages and do not anticipate charging
for this benefit; however, we do monitor the numbers of letters that are going out
and if you reach/surpass the set limit we may evaluate further.
Question:
Can we print or email the LuxeIntroductions letter rather than emailing it?
Answer:
The sample pdf templates with the language are available in LuxeXchange. Those
could be printed, however, they would not be on the Luxury Portfolio letterhead
and lack Paul’s signature. LuxeIntroductions are designed to be a turnkey product
going directly from Luxury Portfolio to your client.
One option could be to have the letter mailed to you/the agent instead of the client.
When entering the customer information, you can add a notation in the ‘Special
Instructions for LuxeIntroductions’ field stating Please mail to: and include the
name and full address of where you would like it sent.