2001 Best Practices Study

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Analysis of Agencies with Revenues
Greater Than $10,000,000
C. Internet Utilization
% Providing
1. Internet Access Average +25% Profit 25%Growth
All employees have access from desktops 90.0% 87.5% 87.5%
Selected employees have access from desktop 10.0% 12.5% 12.5%
0.0% 0.0% 0.0%
No Internet access in agency 0.0% 0.0% 0.0%
2. Functions Performed via the Internet % Utilizing
Email 96.7%
Access carrier information1 96.7%
Carrier transactions2 86.7%
Client Communications 96.7%
Prospecting 83.3%
Research 96.7%
Other 26.7%
1 Marketing materials, rates/quotes, policy status, etc.
2 Submissions, endorsements, claims, etc.
3. Employees Have Individual Email Addresses
Average +25% Profit 25%Growth
Percentage of Agencies Providing 100.0% 100.0% 100.0%
4. Agency Website
Average +25% Profit 25%Growth
Percentage of Agencies with Website 96.7% 87.5% 100.0%
Functions Supported:
Info on Agency, Services, Staff 100.0% NA NA
Customer self-service 58.6% NA NA
Rates/Quotes 24.1% NA NA
Insurance Sales 31.0% NA NA
Links to Carrier's Websites 41.4% NA NA
Employee Email Addresses 37.9% NA NA
Other 17.2% NA NA
Access available but not through employee desktops
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