107 / 113
Analysis of Agencies with Revenues Greater Than $10,000,000
107 of 113
Agencies with Revenues Greater Than $10,000,000
C. CSR Productivity
1. Commercial P&C CSRs
Average
Top 25%
Number
54.6
High
148.0
Low
10.0
Average Commissions Serviced
$285,352
$582,891
Average Pay ($)
$38,266
Average Pay (% of Book Serviced)
13.4%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
3.4%
Marketing (Placement)
21.9%
Claims Processing
3.1%
Customer Service
62.7%
Administration
8.6%
How Time Was Spent
3.4%
21.9%
3.1%
62.9%
8.7%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration