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Analysis of Agencies with Revenues Greater Than $10,000,000
109 of 113
CSR Productivity (Agencies with Revenues Greater Than $10,000,000) continued…
3. Personal P&C CSRs
Average
Top 25%
Number
13.3
High
41.0
Low
1.0
Average Commissions Serviced
$149,023
$304,046
Average Pay ($)
$29,879
Average Pay (% of Book Serviced)
20.0%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
6.9%
Marketing (Placement)
14.0%
Claims Processing
4.7%
Customer Service
69.8%
Administration
4.5%
How Time Was Spent
6.9%
14.0%
4.7%
69.8%
4.5%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration