110 / 113
Analysis of Agencies with Revenues Greater Than $10,000,000
110 of 113
CSR Productivity (Agencies with Revenues Greater Than $10,000,000) continued…
4. Multi-line CSRs
Average
Top 25%
Number
*
High
*
Low
*
Average Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (% of Book Serviced)
*
How Time Was Spent:
Selling New Business (New or Acct Rounding)
*
Marketing (Placement)
*
Claims Processing
*
Customer Service
*
Administration
*
* - Insufficient Data
Summary
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
$700,000
Commercial P&C
Group L&H
Personal P&C
Multi-Line
Average Book Serviced/CSR (Commissions)
Average Top 25%