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Analysis of Agencies with Revenues Greater Than $10,000,000
108 of 113
CSR Productivity (Agencies with Revenues Greater Than $10,000,000) continued…
2. Group Life & Health CSRs
Average
Top 25%
Number
21.0
High
83.0
Low
3.0
Average Commissions Serviced
$320,191
$613,000
Average Pay ($)
$35,646
Average Pay (% of Book Serviced)
11.1%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
4.7%
Marketing (Placement)
20.3%
Claims Processing
11.3%
Customer Service
52.7%
Administration
11.7%
How Time Was Spent
4.6%
20.2%
11.2%
52.3%
11.7%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration