91 / 113
Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000
91 of 113
Agencies with Revenues Between $5,000,000 and $10,000,000
C. CSR Productivity
1. Commercial P&C CSRs
Average
Top 25%
Number
15.1
High
32.3
Low
7.0
Average Commissions Serviced
$272,945
$352,102
Average Pay ($)
$36,952
Average Pay (% of Book Serviced)
13.5%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
4.5%
Marketing (Placement)
22.9%
Claims Processing
2.5%
Customer Service
64.1%
Administration
6.0%
How Time Was Spent
4.5%
22.9%
2.5%
64.1%
6.0%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration