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Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000
93 of 113
CSR Productivity (Agencies with Revenues Between $5,000,000 and $10,000,000) continued…
3. Personal P&C CSRs
Average
Top 25%
Number
6.1
High
15.0
Low
2.0
Average Commissions Serviced
$131,405
$188,322
Average Pay ($)
$30,782
Average Pay (% of Book Serviced)
23.4%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
17.4%
Marketing (Placement)
18.5%
Claims Processing
4.1%
Customer Service
55.1%
Administration
4.9%
How Time Was Spent
17.4%
18.5%
4.1%
55.1%
4.9%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration