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Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000
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CSR Productivity (Agencies with Revenues Between $5,000,000 and $10,000,000) continued…
2. Group Life & Health CSRs
Average
Top 25%
Number
4.8
High
18.5
Low
1.0
Average Commissions Serviced
$284,965
$444,531
Average Pay ($)
$34,448
Average Pay (% of Book Serviced)
12.1%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
9.0%
Marketing (Placement)
24.2%
Claims Processing
6.5%
Customer Service
53.4%
Administration
6.9%
How Time Was Spent
9.0%
24.2%
6.5%
53.4%
6.9%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration