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D
Corporate Responsibility
D.1
Extra financial performance inAtos 2019 Ambition
Atos
|
Registration Document 2016
63
D
Aspects
KPIs
GRI
Chapter
2. Reinforce value for clients through sustainable and innovative offers
Client satisfaction
Net Promoter Score
G4-PR5
satisfaction
D.3.1.1 Permanent
improvement of the client
Results of surveys measuring customer
satisfaction
G4-PR5
improvement of the client
satisfaction
D.3.1.1 Permanent
Innovation
Financial implications and other risks and
opportunities for the organization’s
activities due to climate change
G4-EC2
D.5.2.4 Main opportunities
and specific risks
Development and impact of infrastructure
investments and services supported
G4-EC7
sustainability challenges of
clients through offerings
D.3.2 Meeting
D.3.3 Shape the digital
future with the Group
partners
D.4.3 Responsible
company in the territorial
anchor
Customer innovation workshops delivered
in GBUs
AO10
D.3.1.3 Innovative
approach of sustainable
business
Total Revenue of “sustainability offering” AO7
D.5.2.4 Main opportunities
and specific risks
Digital Transformation Factory
AO12
D.3.4 Generating value for
clients through sustainable
and innovative solutions
Data protection and Security
regarding breaches of customer privacy
and losses of customer data
Total number of substantiated complaints G4-PR8
D.4.1.2 Data Protection
Information security
AO3
D.4.1.3 Asset Protection
Percentage of coverage of ISO 27001
certification
AO3
D.4.1.3 Asset Protection
3. Strive for exemplary business within the all Atos’ sphere of influence
Compliance and ethics
Percentage of management employees
trained in Code of Ethics
G4-SO4
D.4.1.1 Compliance
actions taken
Confirmed incidents of corruption and
G4-SO5
D.4.1.1 Compliance
Monetary value of significant fines and
total number of non monetary sanctions
for non compliance with laws and
regulation
G4-SO8
D.4.1.1 Compliance
Local impact and communities
Direct Economic Value generated and
distributed
G4-EC1
A.1 Revenue profile
D.4.3 Responsible
company in the territorial
anchor
G.7.3 Dividend policy
from the local community
Proportion of senior management hired
G4-EC6
D.2.2.2 Promote diversity
Total number of employees recruited
G4-EC6
D.2.1.1 Attract and develop
people
Community investments
G4-EC1
A2. Revenue Profile
D.4.3 Responsible
company in the territorial
anchor
G.7.3 Dividend policy
Financial assistance from governments
G4-EC4
A2. Revenue Profile
D.4.3 Responsible
company in the territorial
anchor
G.7.3 Dividend policy
Proportion of spending on local suppliers
G4-EC9
4.2.1 A permanent
dialogue with Atos
suppliers