ICMARC Associate Handbook August 2016

Confidential — for Internal Use Only

Associate Handbook August 2016 |

You can request a meeting with the Peer Roundtable by contacting any Roundtable member. Members will

provide you with suggestions, coaching, opinions and/or advice regarding the handling of your concern.

After hearing from the Roundtable, you can continue to work with your supervisor, division head and/or HR

to resolve your concern. If you are still unable to resolve the issue to your satisfaction, you can file a formal,

written appeal to HR asking for a final determination.

(See below.)

See the

link at the top of the homepage of

for member names and contact numbers

as well as the Roundtable charter and process.

A Formal, Written Appeal

A formal appeal process is available if you have been unable to resolve your concern through the above

channels; that is, through discussions within your division using normal channels, and/or by using the Peer

Roundtable.

In making an appeal, you must state clearly in writing the basis of your concern, including the relevant facts

and the solution you are seeking. The appeal must be submitted to your immediate supervisor and Human

Resources. HR will review your appeal and notify you of its decision. An appeal is normally responded to

within ten business days unless a specific reason for a delay is provided.

In all cases regarding formal appeals, the decision of the head of Human Resources, following input from

the division head, will be final. If you report directly to the division head, Human Resources may involve

the CEO or his/her designee in the determination process. For appeals made by associates within Human

Resources, the CEO or his/her designee will make the final decision.

DOCUMENTATION OF THE PROBLEM-SOLVING AND APPEALS PROCESS

All participants must submit copies of any and all written documentation pertaining to problem resolution

and, if applicable, the formal appeal process to Human Resources in a timely manner.

Other Concerns

PERSONAL PROBLEMS

Personal problems may be discussed with an immediate supervisor or Human Resources. ICMA‑RC also

offers an Employee Assistance Program to help associates with personal issues and problems.

(See

CODE OF ETHICS VIOLATIONS

Complaints or concerns regarding possible violations of the corporation’s Code of Ethics should be reported to

the ICMA‑RC Compliance Department, Human Resources, or by contacting the ICMA‑RC Whistleblower

Hotline at 888-261-1499 or online at