46 / 123
AGENCIES WITH REVENUES BETWEEN $1,250,000 AND $2,500,000
46
2005
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
1.0
High
2.0
Low
0.3
Average
Commissions Serviced
$215,026 $431,365
Average Pay ($)
$28,395
Average Pay (as %
of Book Serviced)
13.2%
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Number
3.1
High
8.0
Low
0.5
Average
Commissions Serviced
$154,182 $206,771
Average Pay ($)
$34,459
Average Pay (as %
of Book Serviced)
22.3%
How Time Was Spent
Marketing
(Placement)
17.2%
Customer
Service
59.1%
Administration
3.8%
Selling New Business
(New or Acct Rounding)
13.6%
Claims
Processing
6.3%
Multi-Line CSRs
Average Top 25%
Number
2.0
High
4.0
Low
1.0
Average
Commissions Serviced
$225,790
*
Average Pay ($)
$39,586
Average Pay (as %
of Book Serviced)
17.5%
Marketing
(Placement)
12.2%
Customer
Service
64.5%
Administration
4.5%
Selling New Business
(New or Acct Rounding)
12.8%
Claims
Processing
6.0%
Marketing
(Placement)
13.3%
Customer
Service
50.6%
Administration
8.6%
Selling New Business
(New or Acct Rounding)
17.2%
Claims
Processing
10.3%
*Insufficient Data