94 / 123
AGENCIES WITH REVENUES BETWEEN $10,000,000 AND $25,000,000
94
2005
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
8.5
High
20.0
Low
1.0
Average
Commissions Serviced
$315,516 $479,369
Average Pay ($)
$48,775
Average Pay (as %
of Book Serviced)
15.5%
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Number
9.6
High
40.0
Low
1.0
Average
Commissions Serviced
$170,439 $262,410
Average Pay ($)
$40,556
Average Pay (as %
of Book Serviced)
23.8%
How Time Was Spent
Marketing
(Placement)
16.9%
Customer
Service
62.1%
Administration
5.4%
Selling New Business
(New or Acct Rounding)
12.8%
Claims
Processing
2.8%
Multi-Line CSRs
Average Top 25%
Number
*
High
*
Low
*
Average
Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (as %
of Book Serviced)
*
Marketing
(Placement)
25.9%
Customer
Service
49.7%
Administration
6.1%
Selling New Business
(New or Acct Rounding)
8.4%
Claims
Processing
9.9%
Insufficient Data -
Chart Not Applicable
*Insufficient Data