30 / 123
AGENCIES WITH REVENUES BETWEEN $500,000 AND $1,250,000
30
2006
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
2006 Best Practices Study
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
0.7
High
1.0
Low
0.1
Average
Commissions Serviced
$96,200 $165,000
Average Pay ($)
$13,800
Average Pay (as %
of Book Serviced)
14.3%
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Number
2.3
High
5.0
Low
0.4
Average
Commissions Serviced
$142,579 $207,657
Average Pay ($)
$30,483
Average Pay (as %
of Book Serviced)
21.4%
How Time Was Spent
Marketing
(Placement)
15.8%
Customer
Service
51.9%
Administration
4.3%
Selling New Business
(New or Acct Rounding)
18.4%
Claims
Processing
9.7%
Multi-Line CSRs
Average Top 25%
Number
1.7
High
3.0
Low
1.0
Average
Commissions Serviced
$176,485 $238,581
Average Pay ($)
$32,128
Average Pay (as %
of Book Serviced)
18.2%
Marketing
(Placement)
12.5%
Customer
Service
51.7%
Administration
10.0%
Selling New Business
(New or Acct Rounding)
16.9%
Claims
Processing
8.9%
Marketing
(Placement)
15.8%
Customer
Service
44.2%
Administration
5.0%
Selling New Business
(New or Acct Rounding)
25.0%
Claims
Processing
10.0%