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A
Corporate and social responsibility report
Annex III -
Being a responsible employer
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Worldline
2016 Registration Document
Online training campaign
knowledge on topics like the automotive, oil and gas, banking
writing an executive summary; English language; Market
situation and negotiation style, preparing a sales meeting and
motivations, improving the understanding of the prospect
sales.
industries.. and a global payment training via class room for
were composed of trainings on soft skills: discovering the client’s
focus on the development of specific sales skills. The challenges
with the links to some e-learnings called “challenges” in order to
All sales people within Worldline received different messages
Company and leadership culture
A.3.4.1.3
program pursues the following strategic targets:
development. The transformation leadership development
flagship programs at Worldline in terms of leadership
The “Lead!” program, considered as a best practice, is one of the
defined, learned, practiced, improved and passed on to
because they know that leadership attributes can be
capacity to monitor their own learning and development
Effective leaders develop a level of self-awareness and a
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others;
Create a common understanding on leadership;
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culture;
Have common criteria in order to establish a Worldline
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between the vision of Worldline and their daily job;
role in our organization and to be able to make the link
Define guidelines for managers in order to understand their
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manager.
Clarify to employees what they may expect from their
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groups. The goal is to train about 75 managers per year.
Since 2006, 872 managers have taken part in the program in 63
teams and cultural differences.
their network within the organization. The different modules are
work on transversal projects together, they build and strengthen
main objective is to develop their leadership skills. As they also
sources and gain a deep insight in their impact on others.
The
their direct reports and they receive feedback from multiple
They receive instruments and materials for managing better
understanding about tasks and responsibilities of a manager.
managers in matrix organization, the remote management of
program will be further enhanced to develop the agility of the
organized in Paris, Brussels and Frankfurt. This international
managers reflect on their role as a leader and develop better
countries signed up for the pilot session. During this program
November
2015. Managers from five different European
Worldline launched the “International Lead!” program in
program for local and new managers.
Induction” program. This is a further variant of the “Lead!”
Worldline is also pursuing local implementation of the “Lead!
Transconstellation
A.3.4.2
with four other financial sector companies and the support of an
external partner.
This is a 16-day talent development program leading to a
transaction services. The program was developed in Belgium
postgraduate level diploma in the management of financial
market’s players.
of financial analysis and principles, project valuation and the
level. It is designed to provide an introduction to fundamentals
to develop careers in the participating company to the highest
This program gives a framework of skills and expertise required
management and sponsors.
will present outcome at the end of the program to the top
talents to participate of which 3 participants in 2016. During this
Started in 2004, Transconstellation has already welcomed 57
program, attendees will select a business project to work. They
[GRI 404-1]
Other available training programs
A.3.4.3
employees.
Atos University catalogue which is available online to all
Communication, Personal Development and Functional) and via
Leadership, Sales and Marketing, Risk and Quality Management,
Technology,
Project
Management,
Management
and
covering relevant and strategic matters (Information
access to a wide range of training courses via a catalogue
The development strategy within Worldline offers its employees
time.
Employees can follow these high quality trainings during work
at unlimited participation and open access via the web.
MOOCs (Massive Open Online Course), an online course aimed
Worldline is also interested by new ways of learning such as
develop and adapt their skills.
level. Each year a minimum of days are used to train employees:
management and Unions, both on a strategic and individual
local training plans are developed and approved by
In some of the Worldline countries (Belgium, France and Spain)
“Learning Day” is an annual event that gives all employees the
Human Resources teams and outside training bodies.
opportunity to meet the key players in training at Worldline: the
objectives were:
September/beginning of October. During the local sessions the
It was organized both locally and globally end of
presentation of new products and projects;
Internal exchange and knowledge sharing through
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Departments gave insight in their daily work;
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IT experts share their area of expertise;
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Sessions of global projects like diversity, CSR.
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