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A
Corporate and social responsibility report
Annex III -
Being a responsible employer
306
Worldline
2016 Registration Document
3-Speed IT (aka Digital Transformation).
Open Payment, Being Digital (in a Digital World) 2-Speed to
major market trends changes: Connected Living, Blockchain,
On global level, some top experts shared their expertise on
An HR skills development program hosted by teams in the
topics with management.
aims to propose training or knowledge sharing related to HR
Human Resources department is dedicated to managers and
within the organization.
environment, changes and the way to smooth transformation
every year to help managers understand their new
In addition, Change Management Workshops are organized
Gender
Total hours
of training
per gender
Average hours
Men
114,877.93
21.93
Women
43,445.05
20.33
of training taken by employees
Average number of hours
in 2016 [GRI 404-1]
21.47
Knowledge of the fundamentals
A.3.4.4
policies across all Worldline businesses. Worldline therefore
Worldline’s employees.
212,014 training courses have been successfully completed by
especially focused on Worldline’s core activities. Thus, in 2016,
Satisfaction. Worldline also added a “PCI-DSS” training course
Safety and Security, Code of Ethics, Data Protection, Customer
focused last year on compulsory training in the following areas:
With the growing of the Company, it became critical that
cross-functional topics, and ensures compliancy with those
Worldline devises clear corporate policies for a number of
Payment certification
A.3.4.5
Europe’s payment industry, the Company developed together
and transactional services with the clear intention to consolidate
should be recognized as such.
that not only all are employees are an expert in this domain, but
heart of everything that Worldline does, the Company wants
and certification in the core business. With payments at the
experts from the different European countries, a basic training
with an external specialist in payment industry and its internal
As Worldline has emerged as the European leader in payment
the last 2 (processing of a transaction and the cardholder
methods available to the cardholder) were completed in 2016;
an electronic payment system and the electronic payment
their certification.
524 employees already completed this first module and passed
scheme) in 2017. The first 2 modules are available in English and
4 e-learning modules have been developed
– the first 2 (what is
topics
Ambitions and targets on training
A.3.4.6
Digital transformation factory
A.3.4.6.1
“creating value for our clients” in 2016. We will launch a
employees already finished successfully the new training
register on this training.
campaign in 2017 to stimulate all Worldline employees to
Recently Atos presented the 3-year strategy “2019 ambition”,
relationships, Atos University launched a new course to support
excellence and to continue to build strong and long-term
add value to our client’s business, to deliver operational
in everything we do. As it is important to focus on services that
transformation requires a mindset where we put our clients first
digital journey. The holistic nature of our client’s digital
cross-service line solutions to support our customers on their
which includes the Digital Transformation Factory with
our employees to strengthen these competencies. 164
satisfaction
TRUST 2020 ambition on training
A.3.4.6.2
the results of the survey to define areas to improve.
the employees. An action plan is under construction, based on
show a satisfaction of 86% with a participation rate of 30.8% of
the training provided by Worldline by 2020. The first results
of our trainings. 90% of our employees need to be satisfied with
area of Learning & Development, in order to ensure the quality
In the framework of TRUST 2020 we defined a new KPI in the