43 / 113
Analysis of Agencies with Revenues Between $500,000 and $1,250,000
43 of 113
Agencies with Revenues Between $500,000 and $1,250,000
C. CSR Productivity
1. Commercial P&C CSRs
Average
Top 25%
Number
1.9
High
4.0
Low
0.5
Average Commissions Serviced
$174,835
$340,130
Average Pay ($)
$34,601
Average Pay (% of Book Serviced)
19.8%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
10.6%
Marketing (Placement)
15.7%
Claims Processing
6.6%
Customer Service
61.5%
Administration
5.7%
How Time Was Spent
10.6%
15.7%
6.6%
61.5%
5.7%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration