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Analysis of Agencies with Revenues Between $500,000 and $1,250,000
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CSR Productivity (Agencies with Revenues Between $500,000 and $1,250,000) continued…
4. Multi-line CSRs
Average
Top 25%
Number
1.2
High
2.3
Low
0.5
Average Commissions Serviced
$210,584
*
Average Pay ($)
$29,342
Average Pay (% of Book Serviced)
13.9%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
14.8%
Marketing (Placement)
13.1%
Claims Processing
9.4%
Customer Service
45.0%
Administration
17.8%
* - Insufficient Data
Summary
How Time Was Spent
14.8%
13.1%
9.4%
45.0%
17.8%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
$350,000
Commercial P&C
Group L&H
Personal P&C
Multi-Line
Average Book Serviced/CSR (Commissions)
Average Top 25%