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Analysis of Agencies with Revenues Between $500,000 and $1,250,000
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CSR Productivity (Agencies with Revenues Between $500,000 and $1,250,000) continued…
3. Personal P&C CSRs
Average
Top 25%
Number
2.1
High
5.0
Low
1.0
Average Commissions Serviced
$126,446
$172,256
Average Pay ($)
$26,088
Average Pay (% of Book Serviced)
20.6%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
15.5%
Marketing (Placement)
12.9%
Claims Processing
6.4%
Customer Service
60.4%
Administration
4.9%
How Time Was Spent
15.5%
12.9%
6.4%
60.4%
4.9%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration