59 / 113
Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000
59 of 113
Agencies with Revenues Between $1,250,000 and $2,500,000
C. CSR Productivity
1. Commercial P&C CSRs
Average
Top 25%
Number
3.9
High
7.0
Low
1.0
Average Commissions Serviced
$217,455
$323,596
Average Pay ($)
$32,477
Average Pay (% of Book Serviced)
14.9%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
4.8%
Marketing (Placement)
19.4%
Claims Processing
7.3%
Customer Service
64.5%
Administration
4.0%
How Time Was Spent
4.8%
19.4%
7.3%
64.5%
4.0%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration