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Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000
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CSR Productivity (Agencies with Revenues Between $1,250,000 and $2,500,000) continued…
2. Group Life & Health CSRs
Average
Top 25%
Number
1.2
High
2.0
Low
0.5
Average Commissions Serviced
$192,073
$306,703
Average Pay ($)
$26,332
Average Pay (% of Book Serviced)
13.7%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
8.1%
Marketing (Placement)
14.6%
Claims Processing
8.6%
Customer Service
54.6%
Administration
14.1%
How Time Was Spent
8.1%
14.6%
8.6%
54.6%
14.1%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration