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Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000
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CSR Productivity (Agencies with Revenues Between $1,250,000 and $2,500,000) continued…
4. Multi-line CSRs
Average
Top 25%
Number
2.5
High
5.0
Low
0.3
Average Commissions Serviced
$168,500
*
Average Pay ($)
$26,529
Average Pay (% of Book Serviced)
15.7%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
4.0%
Marketing (Placement)
10.0%
Claims Processing
26.0%
Customer Service
51.0%
Administration
8.0%
* - Insufficient Data
Summary
How Time Was Spent
4.0% 10.1%
26.3%
51.5%
8.1%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
$350,000
Commercial P&C
Group L&H
Personal P&C
Multi-Line
Average Book Serviced/CSR (Commissions)
Average Top 25%