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Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000
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CSR Productivity (Agencies with Revenues Between $1,250,000 and $2,500,000) continued…
3. Personal P&C CSRs
Average
Top 25%
Number
3.8
High
9.0
Low
1.0
Average Commissions Serviced
$145,152
$226,112
Average Pay ($)
$27,698
Average Pay (% of Book Serviced)
19.1%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
12.5%
Marketing (Placement)
16.7%
Claims Processing
8.5%
Customer Service
58.3%
Administration
4.0%
How Time Was Spent
12.5%
16.7%
8.5%
58.3%
4.0%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration