75 / 113
Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000
75 of 113
Agencies with Revenues Between $2,500,000 and $5,000,000
C. CSR Productivity
1. Commercial P&C CSRs
Average
Top 25%
Number
7.9
High
14.9
Low
3.0
Average Commissions Serviced
$262,352
$387,626
Average Pay ($)
$35,804
Average Pay (% of Book Serviced)
13.6%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
6.8%
Marketing (Placement)
20.4%
Claims Processing
3.8%
Customer Service
65.9%
Administration
3.0%
How Time Was Spent
6.8%
20.4%
3.8%
65.9%
3.0%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration