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Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000
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CSR Productivity (Agencies with Revenues Between $2,500,000 and $5,000,000) continued…
3. Personal P&C CSRs
Average
Top 25%
Number
5.4
High
14.0
Low
1.0
Average Commissions Serviced
$139,519
$222,620
Average Pay ($)
$29,524
Average Pay (% of Book Serviced)
21.2%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
13.5%
Marketing (Placement)
16.8%
Claims Processing
4.8%
Customer Service
61.4%
Administration
3.2%
How Time Was Spent
13.5%
16.8%
4.8%
61.6%
3.2%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration