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Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000
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CSR Productivity (Agencies with Revenues Between $2,500,000 and $5,000,000) continued…
2. Group Life & Health CSRs
Average
Top 25%
Number
2.3
High
5.8
Low
0.8
Average Commissions Serviced
$246,843
$486,177
Average Pay ($)
$31,306
Average Pay (% of Book Serviced)
12.7%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
6.3%
Marketing (Placement)
23.1%
Claims Processing
7.5%
Customer Service
58.1%
Administration
5.2%
How Time Was Spent
6.3%
23.1%
7.5%
58.1%
5.2%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration