110 / 123
AGENCIES WITH REVENUES OVER $25,000,000
110
2006
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
2006 Best Practices Study
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
21.4
High
55.5
Low
3.0
Average
Commissions Serviced
$319,648 $504,575
Average Pay ($)
$50,739
Average Pay (as %
of Book Serviced)
15.9%
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Number
21.8
High
60.0
Low
3.0
Average
Commissions Serviced
$179,760 $227,792
Average Pay ($)
$39,073
Average Pay (as %
of Book Serviced)
21.7%
How Time Was Spent
Marketing
(Placement)
20.9%
Customer
Service
54.1%
Administration
3.6%
Selling New Business
(New or Acct Rounding)
18.9%
Claims
Processing
2.5%
Multi-Line CSRs
Average Top 25%
Number
*
High
*
Low
*
Average
Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (as %
of Book Serviced)
*
Marketing
(Placement)
28.2%
Customer
Service
50.7%
Administration
10.1%
Selling New Business
(New or Acct Rounding)
5.7%
Claims
Processing
5.3%
Insufficient Data -
Chart Not Applicable
*Insufficient Data