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AGENCIES WITH REVENUES BETWEEN $1,250,000 AND $2,500,000
46
2006
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
2006 Best Practices Study
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
0.9
High
2.0
Low
0.3
Average
Commissions Serviced
$134,250 $448,374
Average Pay ($)
$27,442
Average Pay (as %
of Book Serviced)
20.4%
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Number
3.7
High
9.3
Low
1.0
Average
Commissions Serviced
$151,567 $204,839
Average Pay ($)
$34,233
Average Pay (as %
of Book Serviced)
22.6%
How Time Was Spent
Marketing
(Placement)
16.4%
Customer
Service
56.1%
Administration
5.1%
Selling New Business
(New or Acct Rounding)
16.7%
Claims
Processing
5.8%
Multi-Line CSRs
Average Top 25%
Number
3.3
High
5.0
Low
2.0
Average
Commissions Serviced
$274,309
*
Average Pay ($)
$41,140
Average Pay (as %
of Book Serviced)
15.0%
Marketing
(Placement)
12.7%
Customer
Service
61.7%
Administration
4.0%
Selling New Business
(New or Acct Rounding)
13.3%
Claims
Processing
8.3%
Marketing
(Placement)
18.6%
Customer
Service
50.7%
Administration
17.1%
Selling New Business
(New or Acct Rounding)
4.3%
Claims
Processing
9.3%
*Insufficient Data